Who to contact
This policy explains how CheckCarAI handles information through this website and its reports. The operator of CheckCarAI is responsible for the personal information processed to run this service. Business contact details appear below. Contact contact@checkcarai.com with any privacy question or request.
Information we handle
We process the report inputs you provide (auction links, vehicle identifiers and destination details); vehicle records and photos from auction-data and public sources; your sign-in and purchase email; order and payment references; support messages; and session, device, IP address and diagnostic information. For purchases completed through Paddle, Paddle processes payment details; we do not store full card details.
How we use information
We use this information to provide reports and estimates, deliver and recover purchases, handle support and refunds, protect the service and comply with legal obligations. Report inputs are needed for analysis; an email address is needed for sign-in and email delivery. Without them, the corresponding service cannot be provided.
Our legal bases, where applicable, are performing a contract or taking steps you request before purchase; legitimate interests in service operation, improvement, security and resolving claims, balanced against your rights; legal obligations; and consent where required. You can browse information pages without requesting a report.
Providers & sharing
We share information as needed with these categories of service providers:
- Hosting, storage and authentication services for website operation and report access.
- Vehicle-data and public-record services, which receive vehicle identifiers for lookups.
- AI analysis services, which process relevant vehicle facts, photos and destination details for report findings and research.
- Mapping services, which process pickup and destination details for estimates.
- Email and support services, which handle addresses and communications.
For purchases completed through Paddle, Paddle acts as the reseller and merchant of record for checkout, billing and refunds, and processes purchase information under its own privacy notice. We receive the transaction and customer information needed to confirm payment and deliver your report.
We may also disclose information where legally required, to protect rights or security, or during a business transfer with applicable protections. We do not sell personal information or share it for cross-context behavioural advertising.
Browser storage & external content
Essential cookies and browser storage support sign-in, security and access to saved reports. The report-access cookie initially lasts up to one day and can renew for up to one year during purchase access. Clearing or blocking storage may affect these functions. Optional tracking requires consent where required by law.
Externally hosted fonts and vehicle photos can disclose your IP address, browser and referrer information to their hosts. External sites have their own privacy policies.
How long information is kept
We keep information for as long as needed for its purpose: saved reports and purchase records for delivery and later access; support records for follow-up and disputes; technical records for security and troubleshooting; and records required by accounting, legal obligations or claims. Vehicle information may be retained for reuse while useful and accurate. Ending a browser session does not delete stored reports.
You may request deletion. We will explain any legal, security or claims-related reason requiring continued retention.
Security & international processing
We use technical and organisational measures intended to protect information. No internet transmission or storage system can be guaranteed completely secure.
Our providers may process information outside your country, including in the United States. International transfers are subject to the safeguards required by applicable law. Contact us for information about the processing locations and safeguards relevant to your request.
Your choices & rights
Depending on your location and applicable law, you may have rights to access, correct or delete personal information; obtain a portable copy; restrict or object to processing; withdraw consent without affecting earlier lawful processing; or appeal a decision on a privacy request. You may also complain to the relevant data-protection authority or regulator.
Email contact@checkcarai.com to make a request. Tell us enough to identify the relevant information. We may need proportionate verification before disclosing or changing personal information, and will respond within the applicable legal deadline. You will not be treated unfairly for exercising a privacy right.
Children & policy updates
The service is intended for adults and is not directed to children under 18. If you believe a child has provided personal information, contact us so we can review and address it.
We may update this policy as the service changes. The date above shows the latest revision. We will give additional notice or obtain consent for material changes where required by law.
Need help?
Business contact address: 37m Ilia Chavchavadze Avenue, Tbilisi, 0179, Georgia.
Email contact@checkcarai.com.