Refund Policy

01What this policy covers

This policy covers CheckCarAI digital-report purchases. Standard reports are one-time US$19 purchases; free lookups have no charge. The final price and included service are shown before payment. For purchases completed through Paddle, Paddle acts as the reseller and merchant of record and its buyer terms also apply.

02Unused purchases

You may request a refund for an unused report or unused report credits within 30 days of purchase. For a partly used package, the refund covers the unused portion at the price you actually paid, including any package discount.

This voluntary policy does not shorten any cancellation or refund rights you have under applicable law.

03Delivered reports

Successfully delivered reports are normally non-refundable for a change of mind, including a decision not to bid, an auction outcome or a disclosed data limitation. This does not affect remedies for faulty, undelivered or materially misdescribed reports, or statutory cancellation rights.

For a Paddle purchase, you can also request a refund under Paddle’s buyer terms, including after report delivery. This policy does not limit Paddle’s authority to approve a refund or any refund rights under those terms.

04Failed reports & billing errors

For a faulty report or failed delivery, contact us. We may offer a correction or replacement at no extra cost. If we cannot provide the service within a reasonable time, we will refund the affected purchase. Any right to an earlier refund or price reduction remains.

Confirmed duplicate charges will be refunded. Credit may replace a cash refund only with your agreement.

05Consumer cancellation rights

EU, EEA and UK consumers generally have a 14-day cancellation right, subject to local rules and exceptions. For immediate digital delivery, that right is lost only where legally permitted and after the required express consent, acknowledgment and confirmation. Reading these policies or using the website alone does not waive it. A proportionate charge for a service started at your express request applies only where lawful. Other mandatory consumer rights, including remedies for defects, remain available.

06How to request a refund

Email contact@checkcarai.com with your purchase email, order reference, purchase date and the issue. No reason is needed to cancel an unused purchase. Do not send passwords or full card details. Other legally required cancellation methods remain available.

For a purchase completed through Paddle, you can also request billing or refund help through your receipt or paddle.net. Paddle processes those refunds to the original payment method. Approved refunds are issued within 14 calendar days, or sooner where required; your bank may take additional time to display them.

Read this with our Terms and Conditions.